To ensure that all accidents, incidents, and damages are properly investigated, followed up, and resolved to the satisfaction of all the stakeholders, and to ensure all claims are processed and resolved timeously.
When people from different branches phone to report an accident/incident, the administrator obtains the following information and records details on the system:
Date of loss
Place where the accident happened
Driver’s name and surname
Driver for Value, agency or customer driver
Vehicle details, registration number, and size of vehicle
Hirer
Depot and entity code
Note to whom the claim number was given with the administrator’s initials and the email address of the person the claim number was given to
Accident details screen: Ensure that all fields are completed: date of accident, police case number, weather conditions, and description of accident/incident
Driver’s details screen: Full name and surname of the driver must be filled in, drivers ID, note whether the driver is a Value employee or not, and the driver agency name
Vehicle details screen: vehicle registration number, size of vehicle, reporting depot/branch, and depot/branch vehicle belongs to
Insurance details screen: Select the appropriate hirer and mark which type of insurance the hirer made use of once confirmed with the sales department
Financial details screen: Once the quote is received, the amount must be put in as an estimate. When the job card has been received after the repairs have been completed, the actual cost must be moved to the final damage cost. If a t/p is involved, the claimed amount must be put under estimate. Once the t/p has been paid, ensure that the actual amount is moved to final payment
Insurance files must be kept in numerical order according to filing procedure
Notes must be made on the system on where the file is according to filing procedure
Workstation must be kept tidy at all times
All information in the Insurance department is seen as highly confidential and should be treated as such
Follow insurance procedure at all times
Maintain professional conduct
Assist in relevant operations/operational functions as required
Maintain housekeeping standards on a daily basis
Follow correct dress code in accordance with Standard Operating Procedures
Requirements
Grade 12 (Matric)
Skills & Competencies
Administration skills
Able to handle insurance procedures without supervision
Able to complete forms related to own working area
Able to complete administrative procedures with necessary directions and systems at disposal
Employment Echo