Description

Clover is offering a Call Centre Learnership opportunity to provide individuals with hands-on experience in a world-class call centre while achieving an NQF qualification. This learnership involves both work-based learning at Clover’s offices in Constantia Park, Roodepoort, and formal classroom training.

Responsibilities

•  Handle inbound and outbound interactions, ensuring high-quality service.
•  Resolve customer queries and complaints through relevant stakeholders.
•  Accurately capture and confirm customer orders on time.
•  Notify customers of account holds or issues.
•  Inform stakeholders about order-related concerns.
•  Offer new or additional products to customers.
•  Highlight product features and special offers.
•  Work with team members to achieve common objectives.
•  Participate actively in team meetings and share responsibilities.
•  Support team values and maintain visual management of information.

Requirements

•  Grade 12 or equivalent NQF4 qualification (completed between 2020 and 2024).
•  Minimum average of 60% in English and Maths/Maths Literacy.
•  Must be currently unemployed.
•  No prior participation in a Learnership program.
•  Residing in the West Rand surrounding areas (advantageous).
•  Persons with disabilities are encouraged to apply.

Skills & Competencies

•  Advanced computer literacy.
•  Strong numerical ability.
•  Effective communication skills.