Description

takealot.com, a leading South African online retailer, is looking for a highly talented YES Intern - Opportunity to join our team in Gauteng.

We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

We operate in a fast-growing, quick-moving environment, and we’re looking for someone who thrives when the going gets tough, is solutions-driven, and will simplify & innovate. If you're results-oriented, self-motivated with attested retail/e-commerce experience, this is your opportunity to kick-start your career.

You will undergo an intensive induction with Reach Summit and will be placed in an organisation in order for you to learn and get exposed to the work environment. Use this opportunity to learn and grow.

Responsibilities

•  Deliver timely, accurate and professional customer service aligned to service level standards.
•  Resolve product or service problems by utilizing your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.
•  Communicate with our customers via phone and email.
•  Utilize a variety of software tools to navigate to a resolution.
•  Liaise between internal departments to solve our customer queries.
•  Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.

Requirements

•  Matric
•  English
•  Within 49km from job
•  Clear criminal record