Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R7166.25

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You will be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while, you will become part of a community of likeminded individuals that that become friends for life.

Responsibilities

•  Taking ownership of video content in alignment with client and business strategies
•  Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
•  Taking ownership for all videos in isiZulu language queue
•  Providing accurate monitoring of content on first instance requirements
•  Manage work order within business SLA's
•  Consistently applying agreed behavioural and compliance standards
•  Sharing knowledge and skills with other members of the team
•  Communicating new information that is relevant to the campaign to colleagues, customers and managers
•  Developing and maintaining current knowledge of the campaign
•  Ensuring first contact resolution at all times
•  Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
•  Providing excellent customer experiences at all time
•  Verifying and updating customer information
•  Proactively offer solutions to any issues or concerns that customers might face
•  Your qualifications and experience

Requirements

•  Have a minimum of 6 months Call Centre experience (Essential)
•  Passed Grade 12 (Essential)
•  Must be able to speak, write and read in isiZulu (Essential)
•  Availability to work shifts in a 24/7 environment (Essential)
•  Proficient in isiZulu verbal communication
•  Are self-motivated and highly responsible