Description

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Services Clerk. If you have a passion for customer care and are looking to pursue a career in this field, this opportunity is perfect for you.

Starke Ayres is the foremost African specialist and global supplier of premium vegetable, flower and lawn seed varieties – both for commercial and home garden planting. The following position has become available for a Customer Services Clerk, based in Kempton Park. The purpose of this role is to provide maximum support to the Company’s sales efforts by ensuring that all orders receive personal attention and are processed promptly and efficiently as per customer requirements and as directed by the National Customer Service Supervisor.

Responsibilities

•  Processes orders in order of priority and in line with customer requirements promptly and efficiently as per instructions and refers them back to the relevant Depot for dispatch.
•  Refers any orders that are not being able to be processed as per instructions and / or in line with customer requirements back to the National Customer Service Supervisor for further action.
•  Performs add hoc price checks on orders by comparing prices on sales order to pricelist / specials.
•  Ensures a regular and pro-active flow of information with regard to the status of orders in the system to all affected company personnel and if necessary to the customers direct, exercising the necessary tack, diplomacy and professional skills the situation may demand.
•  Attends to queries from customers and regional / national Company sales and customer service personnel with regard to the orders in the system promptly and efficiently.
•  Performs any special task relating to the National Customer Services Department as requested by the National Customer Service Supervisor

Requirements

•  Grade 12 National Senior Certificate (essential)
•  Experience in customer service will be beneficial
•  Proficient in English and Afrikaans
•  Needs to have their own reliable transport
•  Be able to work under pressure
•  Computer Skills