Description

The Receptionist will be responsible for ensuring seamless guest experiences at the front desk by handling check-ins, check-outs, guest accounts, and special requests. The role requires exceptional service delivery, problem-solving skills, and strong attention to detail in a fast-paced, dynamic hotel environment.

Responsibilities

•  Check guests in and out of the hotel.
•  Maintain guest accounts and process transactions during their stay.
•  Address special needs or requests from guests.
•  Assist with reservations for guests when needed.

Requirements

•  Matric (Grade 12).
•  Hospitality Qualification or equivalent.
•  1–2 years of receptionist experience in a hotel environment essential.

Skills & Competencies

•  Proficiency in MS Office and a reputable Property Management System (PMS) like Protel.
•  Hands-on problem-solving approach with the ability to remain calm under pressure.
•  Exceptional attention to detail.
•  Strong communication skills and well-presented demeanor.
•  Ability to work as part of a team or independently.
•  Honest and trustworthy.
•  Team player who leads by example.
•  Highly confidential and professional in handling sensitive information.
•  Ability to work shifts.