Description

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Durban Base. The successful applicant will report to the Manager: Base Airport

Responsibilities

•  Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
•  Assist customers when there are flight disruptions and/or cancellations;
•  Handle and safeguard of confidential information;
•  Address any complaints in a professional and timeous manner;
•  Escalate any problematic issues to the Supervisor on duty;
•  Provide professional Customer service at all times.

Requirements

•  Grade 12 or equivalent;
•  Airport and ticket sales experience;
•  Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
•  Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
•  Excellent understanding of delivering great customer service;
•  Excellent written and verbal command of the English language including proper phone etiquette;
•  Conflict resolution skills.

Skills & Competencies

•  Punctual;
•  High degree of patience and assertiveness;
•  Trustworthy, professional and reliable, including dealing with confidential information;
•  Immaculate timekeeping;
•  The ability to work well under pressure;
•  Practice good time management;
•  Customer focused and service orientated.