Customer Services Call Centre Learnership

Description

Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!

Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).

In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.

Preference will be given to Employment Equity & Disabled candidates in line with Tenacity’s transformation targets.

Responsibilities

•  Handle a range of customer queries and/or complaints via inbound or outbound communication channels
•  Provide a professional customer experience and satisfaction at all times
•  Action administrative requirements related to customer account management accurately
•  Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
•  Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy

Requirements

•  Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed
•  Are currently unemployed with limited to no work experience
•  Have a positive attitude and a strong work ethic
•  Are committed to completing a 15-month learnership programme with Tenacity
•  Can work shifts and weekends as required
•  Are not currently studying or planning to study (full-time or part-time) during the programme
•  Ability to work shifts / weekends
•  Have not participated in a learnership or skills programme in the past 12 months

Skills & Competencies

•  A passion for helping customers and solving problems
•  Strong verbal & written communication skills to engage effectively
•  Ability to stay calm under pressure and think on your feet
•  A customer-first mindset with empathy and sensitivity
•  Adaptability and flexibility in a fast-paced setting
•  Confidence in working with people and building relationships
•  Strong time management and organisational skills to handle multiple tasks
•  Interest in learning about contact centre and customer service operations