Help Desk Agent – No Experience Needed

Description

The role is for enthusiastic individuals to join the growing call center team. No prior experience is required, and candidates will receive training. The role involves handling inbound and outbound customer calls, assisting with inquiries, and maintaining accurate records.

Responsibilities

•  Handle inbound and outbound customer calls
•  Assist customers with inquiries, product information, and issue resolution
•  Maintain accurate records of customer interactions
•  Achieve daily and weekly performance targets
•  Collaborate with team members to improve customer satisfaction

Requirements

•  Strong communication skills
•  Friendly phone manner
•  Willingness to learn
•  Basic computer skills

Skills & Competencies

•  Strong verbal and written communication skills
•  Friendly and confident phone manner
•  Patience and professionalism in handling customer queries
•  Willingness to learn in a fast-paced environment
•  Basic computer skills