Description

The City of Johannesburg (CoJ), Office of the Ombudsman Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months. Department: Office of the Ombudsman

Branch: Intake and Registry

Designation: Internship: Intake and Registry

Remuneration:

Qualification completed with min 360 credits): R9 960,45 pm (Basic Salary, no benefits)

Enrolled as a student) : R3 500,00 pm (Basic salary, no benefits)

Primary function: Provide an efficient Customer service by logging and resolving reported customer or citizen complaints/ queries while meeting or exceeding targets set by the Office of the Ombudsman and the City of Johannesburg. Ensure that all complaints meet the POPIA and Records management standards.

Responsibilities

•  End to end intake process.
•  Interrogate complains adequately, expertly, and empathetically using all necessary resources available to resolve complaints at first contact.
•  Log all complaints queries onto the Case Management system according to Office of the Ombudsman set standards;
•  Take ownership of all complaints logged and manage the residents and / or customer’s expectations, according to the Office of the Ombudsman set standards;
•  Present all new complaints with clear recommendation to the assessment committee in the weekly assessment meeting.

Requirements

•  Grade 12/Matric plus Diploma / NQF level 6 in Business / Public or Municipal Administration.
•  Only City of Joburg residents will be considered.

Skills & Competencies

•  Computer literacy;
•  Excellent communication (both written and verbal) skills;
•  Good planning and Organising skills;
•  Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
•  Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.