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Call Centre Agent

Company: Flash

Salary: Market Related

Location: Bellville, Western Cape

Closing Date: Not Specified

Please share the internship

Description

We are looking for a Call Centre Agent who will be based in Bellville, Western Cape, to provide customer services to the customers.

Responsibilities

Handle and resolve customer complaints.
Provide customers with product and service information.
Effectively deal with job stress, angry callers, and upset customers.
Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
Answer calls professionally.
Respond to customer inquiries.
Enter customer information and update.
Process Orders accurately.
Identify and escalate priority issues.
Sell to Customers.
Route calls to appropriate resources.
Follow up customer calls where necessary.
Complete attendance registers.
Meets commitments to customers.
Other duties as assigned by management.

Requirements

Matric.
African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona.
6 months Call Centre Experience.
Computer Literacy.
Be able to listen to the customer’s query and respond adequately.
Perfect telephone etiquette.
Able to handle irate customers.
Able to multitask.

Please share the internship

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