Description

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities

•  To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.
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•  First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Requirements

•  Must have Matric/NQF L4.
•  6 months Customer Service experience.
•  Minimum of 6 months call centre experience.
•  Previous Call Centre, Retail, customer facing experience highly recommended.
•  Speaks English.
•  Able and willing to work rotational shifts.

Skills & Competencies

•  Computer Literacy.
•  Excellent English proficiency in speech and writing.
•  Multi-Tasking ability.
•  Working knowledge of Microsoft Excel, Word and Outlook.
•  Working knowledge of Microsoft Excel, Word and Outlook.
•  Typing Speed 25wpm.