Description

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Responsibilities

•  To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
•  To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
•  To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
•  To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
•  To prevent wastage in own area by adhering to stock rotation principles.
•  To prevent stock losses by following all risk management policies and principles.
•  To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
•  To implement product merchandising by following the merchandising guidelines and procedures.
•  To adhere to all store standard operating procedures.
•  To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Requirements

•  Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
•  Desirable: Sports / fitness / nutrition qualification
•  Essential:
•  At least 1 year related experience
•  Selling skills; customer related training
•  Desirable:
•  Experience working with sports nutrition and vitamin related products

Skills & Competencies

•  Essential: Good communication and interaction skills
•  Customer and service orientation
•  Selling skills
•  Merchandising skills
•  Desirable:
•  Basic computer literacy