Description

To maximise the profitability of the ATM's under their responsibility through ensuring that the availability of these machines meets the Bank's performance expectations whilst adhering to the highest standards and functionality

Responsibilities

•  Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control.
•  Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives.
•  Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets.
•  Achieve the delivery of exceptional customer by providing first line support and after hours support on a 7-day standby week according required Service Level Agreements
•  Self Service Devices availability measured by means of the ATM/ADT reports and benchmark % uptime agreed. (excluding uncontrollable downtime due to mechanical defects).
•  Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS.
•  Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklist are completed.
•  Comply with governance in terms of legislative and audit requirements, policies, process and procedures required for the Self-Service Devices.
•  Manage own development to increase own competencies.