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Merchant Support Agent - Business Banking

Merchant Support Agent - Business Banking

Company: Capitec Bank Ltd

Salary: Market Related

Location: Bellville, Western Cape

Closing Date: Not Specified

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Description

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

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Responsibilities

To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Requirements

Grade 12 National Certificate
School leavers are eligible to apply for this role.
Customer service experience and administration in a Business Services environment ( Advantageous)
Technical Support via a call centre (Advantageous)
1 - 2 years inbound and outbound contact centre (Advantageous)

Skills & Competencies

Communications Skills
Attention to Detail
Problem solving skills
Influencing Skills
Interpersonal & Relationship management Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)

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