Call Centre Agent

Company: Planet Fitness

Salary: Market Related

Location: Sandton, Gauteng

Closing Date: 20 September 2024

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Description

Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills.

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Responsibilities

Represent the customer to the rest of the business - Customer Advocate.
Demonstrate excellent product and system knowledge.
Handle client queries regarding existing policies and other enquiries.
Assisting clients with queries.
Solving complaints.
Updating clients information.

Requirements

Must have inbound and outbound experience.
Good reading abilities as some roles require scripted questions.
Flexible and adaptable to working hours – shifts.
Persuasive negotiation skills.
Intermediate computer skills.
Excellent communication both oral and written.
Applying customer service/care principles to all calls.
Working with people.
Ability to learn and grasp information.
Minimum 1-year previous call center experience (preferred).
Excellent listening skills.
Customer centricity.
Results oriented.
A team player.
Proactive and self-motivated.
Resilient, determined, and resourceful.

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