Description

The main purpose of this role is ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.

Responsibilities

•  Verification of documentation received and assessment thereof.
•  General administration of documents and information.
•  Continuously updating your own knowledge relating to Product and Clinical knowledge.
•  Creating a multi-skilled knowledge of other specialized environments.
•  Classifying, registering, routing and indexing of documentation to Vitality, Invest, Health, and Life.
•  Working toward targets per day whereby quality and quantity among others are measured.

Requirements

•  Matric.
•  Ability to capture 30 words per minute and at a 60% accuracy rate.
•  Good command of the English language.
•  Computer Literacy: MS Office (Excel, Word, Outlook).
•  Previous Capture / Indexing experience (Advantageous).
•  1 year Administration or Customer Service Experience in a Large Corporate(Advantageous).
•  Track record of low error rate and meeting targets (Advantageous).
•  Experience working with Discovery’s in-house system Paradigm (Advantageous).
•  Bilingual – ability to understand Afrikaans (read) (Advantageous).

Skills & Competencies

•  Ability to work under pressure.
•  Organised and focused.
•  Detail orientated.
•  Reliable.
•  Good communication skills.