Description

We are seeking a skilled and experienced Telematics Administrator to oversee the day-to-day management and maintenance of our telematics systems.

Responsibilities

•  Create client profiles on various platforms
•  Activate billing on system
•  Ensure accurate unit information loaded
•  Manage and monitor telematics systems to ensure accurate data collection and analysis
•  Troubleshoot technical issues with hardware and software components of the telematics systems
•  Collaborate with internal teams to optimize telematics performance and efficiency
•  Manage B2C portals for seamless user experience
•  Execute unit renaming tasks
•  Maintain and update emergency contact information regularly
•  Primarily engaged in administering the IoT/ Sigfox panic system
•  Units correctly issued to customers
•  Generate reports on battery levels and unit statuses
•  Perform bulk uploads efficiently on B2C portals
•  Manage escalations, contact numbers and alert notification uploads
•  Facilitate linking and de-linking of pre-used devices
•  Conduct serial number scanning accurately
•  Handle warranty processes, including device returns and replacements via manufacturer
•  Coordinate with Amber support desk to resolve issues promptly
•  Be prepared to work afterhours should the need arise
•  Ad hoc tasks when required

Requirements

•  Matric

Skills & Competencies

•  MS office competency (Excel, Word, PowerPoint)
•  Strong analytical and problem-solving skills
•  Excellent communication and interpersonal abilities
•  Ability to work independently and as part of a team
•  Attention to detail
•  Strong administration skill