Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
Resolve customer dissatisfaction or complaints and take ownership of the problem
Communicate with customers according to agreed standards
Collect customer feedback to help improve customer service
Ensure that product knowledge and advice is technically accurate
Work with enhanced processes and procedures to maintain operational efficiencies
Ensure that quality standards are adhered to
Adheres to company policies and procedures
Maintain accurate activity reports
Investigate innovative ways to optimise processes
Contribute to the alignment of business processes to customer service
Advise line management on potential opportunities for process and system improvements
Demonstrate the shared value of, I get better and better
Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Stay relevant and up to date with legislations and new developments
Maintain a positive attitude and respond openly to feedback
Handle stress in ways that do not negatively impact others
Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
Take ownership of personal career development leveraging formal and informal opportunities
Read situations and organisational realities
Set aside personal agenda for the greater good
Act in an ethical transparent and morally defensible manner including highlighting unethical practices
Employment Echo
