Description

The aim of this position is to capture, process and maintain all information pertaining to client’s services accurately & timeously

Responsibilities

•  To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.
•  To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.
•  To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation
•  Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.
•  Ensure that all required data is captured correctly on listener.
•  To ensure that all client application forms (CAF) are captured and filed daily.
•  Provide customer record information to Dealers to commence installations and services.
•  Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.
•  Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators
•  Ensure that disciplinary code is adhered to at all times
•  SOP’s must be upheld
•  Meeting and keeping on agreed upon targets-Kemsley
•  Ensure SOX compliance at all times.
•  Review invoices to identify any errors before invoice delivery
•  Maintain and update customers' database.
•  Improvise existing billing procedures to avoid recurrence of errors.
•  Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
•  To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
•  Ensure that the Big 5 principles are upheld at all times

Requirements

•  Matric

Skills & Competencies

•  Excellent verbal & written communication skills
•  Computer literate – Excel essential
•  Listener experience advantageous
•  Excellent telephone skills
•  Strong organization and supervisory skills
•  Solid attention to detail to ensure accuracy of information