Description

Process reservation requests, changes, and cancellations. Identify guest needs, verify room availability, and explain policies. Handle special requests and answer inquiries about facilities and accommodations. Follow sales techniques to maximize revenue. Input and access data in the reservation system. Escalate guest concerns as needed.

Responsibilities

•  Process all reservation requests, changes, and cancellations
•  Identify guest reservation needs and determine appropriate room type
•  Verify room availability and rates
•  Explain guarantee, special rates, and cancellation policies
•  Document special requests and input correct codes into the system
•  Maximize revenue through effective sales techniques
•  Maintain professional appearance and confidentiality
•  Provide excellent customer service and assist guests with disabilities
•  Follow company policies and quality assurance standards
•  Perform other duties as assigned by supervisors

Requirements

•  High school diploma or G.E.D. equivalent
•  No prior work experience required
•  Strong communication and customer service skills
•  Ability to work in a team environment
•  Must comply with company policies and maintain professionalism

Skills & Competencies

•  Customer service
•  Reservations management
•  Sales techniques
•  Problem-solving
•  Communication
•  Teamwork