Description

The Desktop Support Technician will deliver first and second-line IT support, troubleshoot technical issues, maintain IT infrastructure, implement security measures, assist with onboarding and offboarding, and work collaboratively to improve IT systems. The role is fully remote, supporting a UK-based company.

Responsibilities

•  Deliver first and second-line IT support.
•  Maintain and manage IT infrastructure (software, hardware, networks).
•  Resolve hardware, software, and connectivity problems.
•  Implement security updates, patches, and compliance measures.
•  Assist with onboarding and offboarding processes.
•  Document technical solutions and procedures.
•  Collaborate with internal teams to improve IT systems and efficiency.
•  Provide remote assistance using IT help desk tools and ticketing systems.

Requirements

•  At least 1-2 years of IT support experience.
•  Proficiency in Windows & Mac OS, networking, and cloud applications.
•  Hands-on experience with Microsoft 365, Google Workspace, VPNs, and remote desktop tools.
•  Knowledge of IT security best practices and troubleshooting techniques.
•  Ability to work independently in a remote environment.
•  Excellent problem-solving and communication skills.
•  Essential equipment: Reliable laptop, high-speed internet, and headset with a microphone.

Skills & Competencies

•  IT support and troubleshooting
•  Windows & Mac OS proficiency
•  Microsoft 365, Google Workspace, VPN, and remote desktop tools
•  IT security knowledge
•  Problem-solving and communication skills