Description

Safair Operations, operating as FlySafair has a vacancy for a Groups Agent at our Head Office. The successful applicant will report to the Manager: Business Development.

Responsibilities

•  Book and coordinate group bookings;
•  Answer calls, emails or other communications from passengers and prospective passengers;
•  Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
•  Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes;
•  Generate and follow through with group quotations and bookings and guide clients throughout the process;
•  Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
•  Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
•  Build and maintain relationships with potential clients.

Requirements

•  Grade 12 or equivalent (Essential);
•  Call Centre experience is (Preferred);

Skills & Competencies

•  Proficient in the Microsoft Office (Word, Excel and Outlook);
•  Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
•  Willingness to work overtime when required;
•  Must be prepared to work shifts;
•  Must have accurate and up to-date knowledge of FlySafair offerings.