The Cabin Crew member is responsible to ensure the on-board safety of the Airline’s customers and to provide a 5-star customer experience on-board in line with SAA’s Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing.
The role will effectively perform this function by following through on instructions by the SCCM on all aircrafts. Further, the Cabin Crew member will effectively resolve all conflict and disputes for customers on all flights. The role will assist in promoting the Corporate Brand, protecting the company’s goodwill and ensuring the Company’s image is upheld.
Lastly, the Cabin Crew member will adhere to standard operating procedures and are accountable to the Purser on all aircraft. The role will report all non-compliances to company standards to the Purser and or Commander.
Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputs
Implements strategy within area of responsibility/ own area of work
Provides recommendations to support the implementation of the Inflight Operations strategy and plan
Contributes to the budget management and containment of costs on-board
Provides recommendations on profitability
Ensures correct application of processes and systems in area of responsibility
Utilises resources in area of responsibility/ own area of work in a time and cost effective manner
Utilises technology to enhance internal and external customer requirements
Executes work outputs according to customer requirements
Adheres to Governance and Risk Management policies, processes and systems
Delivers on regular, irregular and timeous reporting of information to key stakeholders
Participates in continuous optimisation programmes, projects and initiatives
Responsible for the safety of customers and all crew onboard
Manage emergency situations on-board
Manage Inflight medical emergencies
Renders a high quality service to customers and crew
Maintains sound interaction between customers, flight deck crew, Purser and cabin crew
Assists in maintaining crew well-being
Compliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates in
Report all non-compliance to Company Standards to the Purser and/or Commander
Manage emergency situations on-board
Manage Inflight medical emergencies
Renders a high quality service to customers and crew
Maintains sound interaction between customers, flight deck crew, Purser and cabin crew
Assists in maintaining crew well-being
Compliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates in
Report all non-compliance to Company Standards to the Purser and/or Commander
Requirements
Grade 12
Fluency in English is essential
Must be able to swim
A weight proportional to height, minimum of 1,58m
A maximum body mass index of 35 to be maintained throughout the term of the appointment
Must be able to fit in an aisle of the aircraft
Additional foreign languages will be an advantage
Reliable transport
Able to work on her/his own without supervision
Well groomed with no visible tattoos
Skills & Competencies
Understanding of relevant Cabin Services collective agreements policies, procedures, standards and relevant legislation
Knowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc) and all other regulatory requirements of countries SAA operates in
Good interpersonal skills
Strong customer service principles
Problem solving and analytical skills
Time management
Good communication skills (verbal and written) in English
Employment Echo