Description

To provide assistance to the Meyerton Legal Department by liaising with Branches, Debt Counsellors, Administrators and other Departments and general administrative office duties as requested from time to time to the extent necessary for the organisation to achieve its objectives.

Responsibilities

•  Attending and resolving queries from branches, Clients, Debt Counsellors and Administrators;
•  Following up on payments effected by Debt counsellors or Administrators;
•  Including, but not limited to: Data capturing and drafting of letters;
•  Certificate of Balances;
•  Acceptance letters;
•  Paid up letters;
•  Termination Letters;
•  Recon Statements;
•  Processing of Debt review / Administration applications, debit order cancellations and refunds.
•  Managing accounts on Excalibur and Delfin

Requirements

•  Minimum matric
•  No criminal record
•  Computer literacy

Skills & Competencies

•  Knowledge with Excel and Word;
•  An ability to communicate in a clear, respectful, honest, assertive and persuasive manner eg, Telephone etiquette and written communication;
•  Honesty, punctuality, and strong interpersonal skills;
•  Numeracy and literacy abilities to the level that ensures avoid mistakes;
•  A flair for administrative organisation and attention to detail;
•  A positive attitude and empathy and patience with clients and colleagues;
•  An ability to operate a computer and peripherals effectively and at acceptable speeds;
•  Accuracy in the maintenance of records and systems;
•  An ability to remain calm and resolve conflict;
•  An ability to converse fluently in at least Afrikaans and/or English. Ability to speak another official language will be advantageous;
•  A compliance to all workplace rules and procedures;
•  A willingness to undertake duties beyond the confines of your job;