Description

Dis-Chem Pharmacies requires experienced Cashiers for their Middelburg store. Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.

Responsibilities

•  Adhere to Dis-Chem’s customer service policies and procedures.
•  Establish a professional relationship with customers.
•  Report customer complaints and compliments to the Frontline Supervisor, or store management.
•  Adhere to the customer turnover hourly rate.
•  Be aware of current sales and promotions.
•  Ensure colleagues and customers are not exposed to any risk.
•  Carry out and manage Dis-Chem 5 star communication principles.
•  Be responsible for cash flow.
•  Ensure all line voids and price changes are approved and signed off by the supervisor.
•  Exchange merchandise for customers and accept returned goods by customers when authorised to do so.
•  Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem.
•  Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks).
•  Ensure cash is placed in drop safe according to Dis-Chem’s SOPs.
•  Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly.
•  Ensure all outgoing stock/items/scripts are scanned and paid for.
•  Ensure that all money is strictly kept safely and securely inside the till.
•  Handle daily takings confidentially, and only discuss with management.
•  Be alert, recognise and report suspicious behaviour to management.
•  Address queries regarding store merchandise.
•  Adhere to Dis-Chem’s security policies and procedures.

Requirements

•  Grade 12 / Matric.
•  A minimum of 6 months’ experience cashier/till operations experience.
•  Computer literate – MS Office.
•  Sound numerical skills.
•  Strong command of the English language.
•  Basic customer service.
•  Willing and able to work retail hours.

Skills & Competencies

•  In-depth knowledge of operating cash registers, and maintaining cash drawers.
•  Knowledge of processing sales, refunds and payments.
•  Strong command of English (written and oral).
•  Accuracy.
•  Attention to detail.
•  Presentable.
•  Emotional intelligence.
•  Social awareness.
•  Accountability.
•  Problem-solving.
•  Analyse basic reports.
•  Trustworthy and honest.
•  Time management.
•  Third additional language (Advantageous).