Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Responsibilities

•  Build and maintain strong relationships with clients.
•  Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
•  Educate customers to the correct Banking platform aligned with their needs.
•  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
•  Analyze customer data and recommend tailored solutions.
•  Achieve sales results by providing contextual and integrated financial solutions to customers.
•  Conduct yourself in an ethical manner.
•  Takes accountability for own performance, personal and career development.
•  Show empathy with customers.
•  Stay updated on industry trends and product knowledge.

Requirements

•  A completed financial related qualification (NQF5 or higher)
•  1-2 years’ experience in Client Services Support and delivery

Skills & Competencies

•  Customer Centric.
•  Enjoy solving problems.
•  Persuasive selling skills
•  Able to understand rules in a regulated environment.
•  Agile and Flexible
•  Strong communication and interpersonal skills
•  Have a results-driven attitude with a passion for exceeding targets.
•  Ave excellent Organisational skills and attention to detail.