As a personal concierge shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal concierge shoppers are required to remain in-store during working hours. To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail together with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.
Responsibilities
Provide advice, guidance, and support to customers.
Fulfill orders and make payments in person.
Respond to complaints and requests promptly.
Advise on substitutes for unavailable products.
Report issues to management.
Follow special customer instructions.
Ensure accurate order selection, scanning, and packing.
Assist with order collection, packaging, loading, and payment.
Keep track of product offerings and availability.
Collaborate with store departments.
Manage priorities to achieve deliverables.
Follow supervisor's instructions and assist team members.
Employment Echo
