Ensuring that all online orders are picked, packed, dispatched and invoiced within SLA and providing the customer with an exceptional online shopping experience. Attending to all online customer queries both via email and telephone. Obtaining a high level of stock management with all e-commerce inventory.
Responsibilities
Print customer orders out daily.
Ensure efficient picking, packing, dispatching of orders daily.
Providing a professional level of customer service via email, phone and in person with emphasis on strong after sales service.
Stock control and maintenance.
To accurately invoice all online sales into MPOS daily.
Process EDNs onto MPOS in a duly manner.
Accurately check and count stock received for E-commerce inventory (replenishment / store transfers).
Ensure high accuracy when replenishing stock into location bins.
Safeguarding the stock room, prevent any unauthorized access to the best of your ability.
To ensure refunds are done within the correct process and credit notes issued accordingly.
To ensure all returns are processed correctly and dealt with efficiently and timeously (same day of receipt).
Sort / put away invoices effectively.
Maintain packing stations with efficient POSM.
Housekeeping of the Ecommerce environment.
Requirements
Minimum Matric / Grade 12.
Experience within the retail industry (is a bonus).
Experience in Ecommerce (is a bonus).
Must be able to work weekends / shifts as and when needed.
Employment Echo
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