We have an amazing opportunity for a Customer Service Consultant: Helpline to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.
Team members log at least 10 minutes prior to the startup of a shift.
Addresses Enquires on betting information - Authenticates the account holder and provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
Markets the brand, builds and establishes rapport with the customer.
Voucher and Birthday SMS to customers.
Meet daily/weekly/monthly targets.
Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system, and this is escalated to the Supervisor for resolve and feedback.
Comply with company and department policies, procedures and standard operating procedures.
Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
Any other ad hoc duties that might be required.
Requirements
6 months Customer Service Experience.
Betting knowledge and experience (advantageous).
Degree/Diploma (advantageous).
Contact Centre Experience (advantageous).
Skills & Competencies
Excellent communication skills.
Great attention to detail and high-quality work.
Exceptional level of customer service.
Working knowledge of the various betting platforms and functionality.
Great listening skills.
Teamwork and strong interpersonal skills.
Be highly accountable and trustworthy.
Strong planning and problem-solving skills.
Excellent time management and the ability to multi-task.
Employment Echo
