Description

The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value! Are you a dynamic, energetic and passionate individual?

We are looking for a Receptionist to be based at our Head Office in Durban!!!

Responsibilities

•  Answer incoming telephone calls, respond and redirect as required.
•  Take and deliver telephone messages.
•  Greet clients, handle queries, provide information, and resolve issues as appropriate.
•  Liaise with suppliers regarding specific requirements and maintenance needs.
•  Source telephone numbers and make outgoing calls as requested.
•  Update internal contact lists as and when required for Head Office and stores.
•  Monitor and report on the cleaning and presentation of the reception area.
•  Greet customers, receive parcels, and distribute them to required stores/areas.
•  Provide information, direct clients, and respond to queries.
•  Arrange for courier companies to collect documents and parcels as required.
•  Sign for documents and parcel deliveries as needed.
•  Ensure that all received documents, parcels, and post are distributed promptly to the relevant person.
•  Assist with basic data capturing and general typing as required.
•  Undertake all mandatory training and participate in appropriate in-service training as needed.
•  Maintain strict confidentiality of all acquired information, especially regarding trade procedures, policies, and staff.
•  Undertake an annual appraisal and personal development review, and continuously update and improve knowledge and competencies.
•  Stay updated with current policies and procedures, and adhere to them.
•  Cooperate fully in the introduction of new technology and methods as appropriate.
•  Undertake any other relevant duties requested by management.

Requirements

•  Grade 12 (Matric).
•  MS Office (Outlook, Word and Excel) proficiency.
•  English – excellent written and communication skills.