As part of our team, you will be processing customer requests coming in through mail, email and phone, ensuring the best possible customer experience. You will keep up to date with legislative, product and process changes and build valuable relationships with customers, whilst helping update their portfolios, wraps and bonds. You will also identify and investigate problems to get to the root cause and take appropriate action to escalate or resolve as appropriate.
At FNZ we live and breathe exceptional customer service and the team work collaboratively to ensure we deliver the experience our customers deserve.
As a customer service advisor, you will be an integral part of this team and delivery.
We develop our customer service advisers so they can progress within the team and wider business so you can look forward to on going training and support, including an induction.
Requirements
Have excellent verbal and written communication skills.
Have solid customer service experience.
Are able to problem solve getting to the root cause of a problem and then take action.
Be able to prioritise your own workload and stick to time restraints.
Take ownership and show pride and passion to make a difference to our customers’ lives.
Be competent in managing multiple applications and a range of software including excel and word.
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