The Cabin Crew member is responsible to ensure the on-board safety of the Airline’s customers and to provide a 5-star customer experience on-board in line with Emirates Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing.
Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputs.
Implements strategy within area of responsibility/ own area of work.
Provides recommendations to support the implementation of the Inflight Operations strategy and plan.
Contributes to the budget management and containment of costs on-board.
Provides recommendations on profitability.
Ensures correct application of processes and systems in area of responsibility.
Utilises resources in area of responsibility/ own area of work in a time and cost effective manner.
Utilises technology to enhance internal and external customer requirements.
Executes work outputs according to customer requirements.
Adheres to Governance and Risk Management policies, processes and systems.
Delivers on regular, irregular and timeous reporting of information to key stakeholders.
Participates in continuous optimisation programmes, projects and initiatives.
Responsible for the safety of customers and all crew onboard.
Manage emergency situations on-board.
Manage Inflight medical emergencies.
Renders a high quality service to customers and crew.
Maintains sound interaction between customers, flight deck crew, Purser and cabin crew.
Assists in maintaining crew well-being.
Compliance with the relevant company policies, procedures, standards and relevant legislation and all other regulatory requirements of countries SAA operates in.
Report all non-compliance to Company Standards to the Purser and/or Commander.
Requirements
Fluent in written and spoken English (additional languages are an advantage).
A natural team player with a personality that shines.
At least 160cm tall and able to reach 212cm high.
Able to meet the UAE’s employment visa requirements.
At least 21 years old.
At least 1 year of hospitality or customer service experience.
A minimum of high school (Grade 12) education.
No visible tattoos while in Emirates cabin crew uniform.
Employment Echo