Ensure that allocated collection target/s are achieved.
Ensure that allocated productivity target/s are achieved.
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay).
Follow-up daily on progress of the PTP's and the respective statuses to optimise collections.
Ensure full understanding of product/s working on.
Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process.
Adhere to / utilize the collections call script/s.
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system.
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism.
Requirements
A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance.
Criminal clear.
Strong communication skills.
Computer literate.
Understanding / working knowledge of a collections system is advantageous.
Employment Echo