Collections Call Centre Agent

Description

To provide excellent customer services within the automotive banking industry, by recovering and maintaining accurate records, provide exceptional services and resolve discrepancies in accounts.

Requirements

•  Matric/NQF Level 4
•  A minimum of 12 months Debt collections experience. (Ideally from banking or early-stage collections environments)
•  Contact Centre experience (preferable)
•  Collections experience (preferable)
•  Soft Sales experience (preferable)

Skills & Competencies

•  Technical Proficiency: Computer literacy, ability to navigate the internet, and working knowledge of Microsoft Excel, Word, and Outlook.
•  Communication: Excellent English proficiency in speech and writing.
•  Efficiency: Typing speed of 25 wpm.
•  Versatility: Multi-tasking ability.