Description

Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities

•  Carry out operational tasks by following established processes.
•  Involves working within given settings or parameters.
•  Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
•  Accurate quantification, identification and validation of vehicles.
•  Carry out standard customer service activities and handle simple customer enquiries.
•  Consistently provide service in accordance to the pre-agreed service and functional standards.
•  Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.
•  Ensure a positive experience for clients by having courteous interactions with them.
•  Effectively engage with the customers, consistently demonstrating all the TSW behaviours, and deliver service that goes beyond what is expected (more than just the claim). Effectively build, maintain and manage relationships with service providers and customers.
•  Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
•  Conduct workload activities in most efficient and cost-effective manner.
•  Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
•  Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
•  Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.

Requirements

•  Grade 12/ SAQA Accredited Equivalent (Essential).
•  Motor vehicle knowledge (Advantageous).