Description

Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in addition to any changes in service and products. Updating of Systems and correspondence. To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to consumers’ personal credit reports.

Responsibilities

•  Customer Service.
•  Logging.
•  Investigations.
•  Closure.
•  My Credit Check.

Requirements

•  Grade 12 / NQF level 4.
•  Execution.
•  Analysis and Judgment.
•  Innovation.
•  Effective Communication.
•  Constructive Teamwork.
•  Target Driven.
•  Customer Focus.
•  Attention to Detail.
•  Initiative and Responsibility.
•  Microsoft Office (Word, Excel and PowerPoint).