Description

Executes support to operations, handling queries or closing sales. May use standard scripts and follow specific guidelines and procedures. Understands when to seek help and/or escalate to a more senior role. Typically requires full familiarity with the call center systems and thorough knowledge of the products and services.

Responsibilities

•  Provide basic product/service information and respond to basic customer questions about the product/service.
•  Interview the customer, using a simple standard sales script, to clarify the customer's requirements.
•  Respond to basic customer issues.
•  Enter customer name and address into the CRM system at point of purchase to ensure that the organisation has the relevant information to support follow-up sales and service actions.
•  Explain product features and standard terms of sale to the customer and invite them to make a purchase.
•  Provide basic customer service support, such as data input, filing or photocopying. May also exchange basic information with customers by having courteous interactions with them.
•  Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
•  Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
•  Work according to an assigned schedule.

Requirements

•  Matric /Grade 12/ SAQA Accredited Equivalent/ FAIS and Regulatory Exam 5 qualification (Essential).