Description

To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increased employment opportunities.

Responsibilities

•  PROCESS Participate actively in classroom sessions and practical onthejob training, aligning tasks with the requirements of the learnership program.
•  Develop a deep understanding of the companys products, policies, and procedures, crucial for successful onthejob training activities.
•  Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
•  Maintain detailed logbooks for workbased learning, ensuring a thorough record of practical experiences.
•  Successfully complete formative and summative assessments, achieving the required proficiency level.
•  Demonstrate adeptness in utilising company systems and grasping operational processes, ensuring efficient workflow.
•  CLIENT Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect.
•  Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
•  Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality.
•  Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards.
•  Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery.
•  Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
•  Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.
•  PEOPLE Building strong relationships and fostering positive expectations among colleagues.
•  Continuously enhance expertise in industryspecific knowledge, applying it effectively in specialised areas.
•  Positively influence and support change initiatives.
•  Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team.
•  Promote a workcentric mindset, emphasising productivity, service excellence, and quality management.
•  Take ownership of career development, proactively driving personal and professional growth opportunities.
•  Exhibiting the core organisational values consistently.
•  FINANCE Identify solutions to enhance costeffectiveness and operational efficiency, driving financial prudence.
•  Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution.
•  Participate in risk identification processes, communicating recommendations effectively in relevant forums.

Requirements

•  Grade 12 or an equivalent NQF4 qualification.
•  Aged between 18 and 35.
•  South African citizen by birth.
•  Unemployed.
•  Belonging to a previously disadvantaged group.
•  People living with disabilities are encouraged to apply.