Description

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

Responsibilities

•  Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
•  Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
•  Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
•  Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
•  Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
•  Prevent wastage and identify process improvements to contain and reduce costs