Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Responsibilities

•  Achieve net profit growth for business
•  Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
•  Manage the migration of accounts from transactional to Self Service
•  Manage the growth of active customer Account Base to increase client base
•  Maximise cross sell opportunities and strengthen client relationships
•  Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
•  Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
•  Comply with governance in terms of legislative and audit requirements
•  Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
•  Comply with governance in terms of legislative and audit requirements
•  Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
•  Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
•  Compliance with procedures and processes contained in the Golden Rules.
•  Provide accurate and reliable sales and service statistics.
•  Manage own development to increase own competencies