Description

Responsible for logging leads, managing customer queries, supporting the sales and planning teams, maintaining sales statistics, and updating CRM databases. Ensures timely resolution of escalated issues and provides sales reporting to the Insurance Team Leader.

Responsibilities

•  Logging of leads according to SLA’s and TTT targets.
•  Assist with incoming calls from internal and external clients when necessary.
•  Assist with customers queries and provide feedback timeously.
•  Take ownership of escalated queries. If unable to resolve personally, ensure the escalation is routed to the correct department to ensure that the query is resolved, and feedback is provided to all parties concerned.
•  Manage leads received via systems integration, emails or telephonically according to SLA’s and TTT.
•  Provide support to the Planning team with customers that are uncontactable.
•  Ensure that pending fitments are being driven down and provide support to ensure fitments are concluded.
•  Manage own and team’s sales statistics.
•  Provide sales reporting to Insurance Team Leader.
•  Ensure that Insurance team are kept up to date with new leads and any challenges experienced
•  Ensure the Insurance Team Leader is made aware of any concerns which can impact on sales conversions
•  Capture manual applications onto CRM when necessary
•  Update of databases and pipelines

Requirements

•  Grade 12