Description

Absa is looking for a Junior Bank Teller to process transactions accurately and efficiently while ensuring excellent customer service. This role requires adherence to predefined objectives, fraud prevention policies, and the promotion of bank products to customers.

Responsibilities

•  Handle cash and related transactions, including deposits, withdrawals, cheques, drafts, and foreign currency.
•  Reconcile cash at the beginning and end of the day and maintain accurate records.
•  Process journals for manual transactions.
•  Provide advice and support to customers regarding bank transactions and procedures.
•  Ensure smooth transaction flow and resolve queries promptly.
•  Guide customers on completing transaction documentation.
•  Promote digital and self-help banking channels.
•  Identify and act on sales leads and cross-selling opportunities.
•  Use sales tools effectively and meet personal sales targets.
•  Educate customers about bank products and campaigns.
•  Adhere to cash management, fraud prevention, and compliance policies.
•  Report suspicious transactions under Money Laundering control frameworks.
•  Maintain security items and follow safety protocols.
•  Prepare reconciliation reports for audit and management.
•  Maintain registers and adhere to end-of-day procedures.
•  Up-skill knowledge of banking policies, fraud prevention, and teller environment equipment.

Requirements

•  Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies (Required).

Skills & Competencies

•  Strong understanding of banking policies, procedures, and risk management.
•  Customer-centric approach with excellent communication and problem-solving skills.
•  Ability to handle cash accurately and securely.
•  Proficiency in identifying sales opportunities and meeting sales targets.