Description

The Receptionist role at FNB in Pretoria involves serving as the first point of contact for visitors and handling inquiries both in-person and over the phone. Key responsibilities include directing calls to appropriate individuals, resolving customer queries promptly, and delivering exceptional service to exceed client expectations. The role also includes providing efficient administrative support through timely planning, reporting, and information updates, while ensuring compliance with governance and legislative requirements. A professional demeanor, strong organizational skills, and a customer-focused approach are essential for success in this position.

Responsibilities

•  Attend to visitors and handle inquiries in-person or over the phone.
•  Ensure efficient call management by directing calls to the appropriate individuals.
•  Deliver exceptional customer service and resolve queries within agreed timelines.
•  Maintain professional communication with clients, aiming for positive feedback.
•  Provide efficient administrative support, including timely reporting and updates.
•  Comply with governance and legislative requirements.
•  Serve as the first point of contact for FNB visitors, determining and addressing their needs.
•  Manage personal development to enhance competencies.