Contact Centre Agent - Collections

Company: The Foschini Group

Salary: Market Related

Location: Western Cape, South Africa

Closing Date: 27 November 2024

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Description

The role involves engaging with customers telephonically to address outstanding debt, negotiate payment arrangements, and maintain updated customer records, while meeting daily and monthly targets.

Responsibilities

Liaise with customers regarding outstanding debt.
Update and capture customer details telephonically.
Negotiate payment arrangements with customers.
Achieve daily and monthly targets.
Ensure adherence to processes and procedures.
Maintain compliance with service level agreements.

Requirements

Grade 12 (Matric).

Skills & Competencies

Passion for customer service and achieving targets.
Excellent verbal and written communication skills.
Strong organizational, planning, and multitasking abilities.
High attention to detail and ability to work independently.
Initiative and adaptability to a fast-paced environment.
Proficiency in building customer relationships and delivering solutions.

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