Description

As a personal concierge shopper, you will be required to offer advice and guidance on products,

prepare orders for delivery, and assist with customer queries. You should demonstrate excellent

communication skills and strive to exceed customer expectations. Personal concierge shoppers are

required to remain in-store during working hours.

To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail

together with excellent customer service. Outstanding Personal Shoppers add value to the buying

experience and resolve any issues to the satisfaction of the customer.

Responsibilities

•  Provide advice, guidance, and support to customers.
•  Fulfill orders and make payments in person.
•  Respond to complaints and requests promptly.
•  Advise on substitutes for unavailable products.
•  Report issues to management.
•  Follow special customer instructions.
•  Ensure accurate order selection, scanning, and packing.
•  Assist with order collection, packaging, loading, and payment.
•  Keep track of product offerings and availability.
•  Collaborate with store departments.
•  Manage priorities to achieve deliverables.
•  Follow supervisor's instructions and assist team members.
•  Exemplify company values.

Requirements

•  Matric.
•  Must be based in or near the area.
•  Must be fluent in English.
•  Must be able to type in full sentences.

Skills & Competencies

•  Excellent customer skills.
•  Able to be thorough and pay attention to detail.
•  Able to use your initiative.