To provide a seamless, smooth, warm and efficient service in the Reception/Guest Services area of the Hotel through checking in and checking out guests, settling all guest related queries, requests, problems and complaints whilst maintaining Hotel Policy and Procedures, Rules and Regulations.
Responsibilities
To check guests in on arrival.
To check guests out on departure.
Manage Guests’ room accounts.
Follow daily standard procedures.
Take and direct telephonic enquiries and respond accordingly.
Manage and execute customer service.
Responsible for role administration.
Contribute towards effective and harmonious working environment.
Employment Echo