Description

Act as main point of contact with clients with regards to open and recovered vehicles; and to ensure only relevant information is disclosed.

Responsibilities

•  Respond to customer queries and resolve successfully or escalate where needed.
•  To deliver an efficient and effective service to both internal and external clients at all times.
•  Arrange evaluations and goodwill fitments in agreement with prescribed protocols.
•  Manage all post responses in accordance with relevant policies, SOPs and SLAs.
•  Comprehensive and timeous compilation of open and recovered vehicle case reports/recovery statistics.
•  Assist relevant parties with data on investigations.

Requirements

•  National Certificate Level 4 (N4) / Grade 12 (Required).