Description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Responsibilities

•  Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team.
•  Supervise employees to complete tasks and achieve goals in the absence of Store Management.
•  Manage shop floor and drive sales by addressing customer concerns, motivating and training employees.
•  Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed.
•  Open and close the store following proper procedures documented in the opening and closing checklist.
•  Ensure doors are opened/closed properly.
•  Complete the necessary banking according to the proper procedure.
•  Execute lead cashier responsibilities such as returns, exchange, expenses.
•  Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner.
•  Stays current and up-to-date on all store systems.
•  Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens).
•  Product pricing, packaging, and category performance knowledge.
•  Comply with product management and handling procedures.
•  Compliance with food and hygiene and safety standards practicing good hygienic practices.
•  Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
•  Record sampling and wasted products actively quality controlling products.
•  Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day.
•  Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy.
•  Accepting courier deliveries and confirming all items are received against the invoice.
•  Assisting in stock counts.
•  Unpacking, moving, and restocking products.
•  Comply with all work health and safety requirements.
•  Report damaged or dangerous equipment or property to management.
•  Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
•  Moving stock from storerooms to front of house.

Requirements

•  Confident and interactive with a friendly disposition.
•  Excellent communication skills with a strong work ethic that can represent a premium brand.
•  Responsible and accountable in achieving individual goals and budgets.
•  Good time management skills (multi-tasking and prioritizing).
•  Grade 12.
•  Customer Service background.
•  Polite and Patient.