Description

As a Contact Centre Agent, your role will involve managing customer queries and providing efficient support to customers. Your primary focus will be on delivering excellent customer service and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

•  Answering and handling inbound and outbound customer calls.
•  Assisting customers with queries and resolving issues efficiently.
•  Following up on unresolved customer inquiries.
•  Maintaining accurate records of customer interactions and transactions.
•  Providing product information to customers and assisting them with troubleshooting.
•  Ensuring customer service standards are met.
•  Participating in team meetings and training sessions to stay updated on product knowledge and contact centre procedures.

Requirements

•  National Certificate Level 4 (N4) / Grade 12.